FAQ's

Yes, instalment payments are available via Shop Pay. Eligibility and available options are determined by Shop Pay at checkout.

Standard product orders can be changed or cancelled provided production or dispatch has not started. Bespoke or custom items cannot be cancelled once work has begun. Full details are covered in our Returns & Refunds Policy.

Yes, installation can be scheduled after ordering, subject to availability. Please contact us if you'd like to discuss timing before placing your order.

Yes, a VAT invoice is issued automatically with your order.

We do not ship internationally directly. However, a limited range of Ovano products is available through selected partners: Europe:THQ(limited range), Australia:Leighton Vans(limited range). Please contact the relevant partner directly for availability.

Shipping costs are calculated automatically at checkout. Shipping is free on orders over £100.

Yes, VAT is included in prices where applicable.

Indicative lead times are shown in the scrolling banner at the top of the website and are updated regularly. For the most accurate availability, please check the individual product page and use the calendar view.

For accurate installation dates, click through to the relevant product page and use the booking calendar to view the next available times and dates. If the available dates don't work for you, please get in touch and we'll see if we can help.

You'll receive an order confirmation by email. If your order requires palletised shipping, we'll contact you within 24 working hours to confirm a delivery day.

While we do our best to meet estimated lead times, these can occasionally change due to production or logistical factors. Any significant updates will be communicated to you.

We use a range of trusted couriers depending on the size and nature of your order.

Yes, tracking details are provided once your order has been dispatched, where applicable.

Yes, collection is available and can be selected at checkout.

If your order arrives damaged, please contact us as soon as possible with photos so we can resolve the issue in line with our Returns & Refunds Policy.

Installations are carried out at our premises: Ovano, Unit 4 The Courtyard, Barns Ground, Kenn, BS21 6TB.

Most installations take around one hour, including handover. Occasionally installations may overrun if unexpected vehicle variants or aftermarket additions are present.

Installation bookings for standard products can be cancelled or rescheduled provided work has not started. Please get in touch as soon as possible. Full details are covered in ourReturns & Refunds Policy.

Custom or bespoke installations may not be eligible for cancellation once work has begun. Please refer to ourReturns & RefundsPolicy for full terms.

Yes, someone else can bring the vehicle, provided they are authorised to leave and collect it.

Nothing. Less is more. Ideally the van is empty, but we understand that isn't always possible.

Compatibility information is provided on each product page. If you're unsure, please contact us before ordering.

Contact us as soon as possible. Changes may not be possible on bespoke items once work has begun, but for other orders its usually fine. Please see our Returns & Refunds Policy for details.

Yes. If you're unsure, please get in touch with your vehicle details and we'll advise before you place an order.

Returns and refunds are handled in line with our Returns & Refunds Policy. Full details are outlined there.

All Ovano-manufactured products come with a 2-year warranty as standard. Any third-party components are covered by the original manufacturer's warranty. Full details are available in our Returns & Refunds Policy.

Please contact us as soon as possible and we'll assess the issue in line with our Returns & Refunds Policy.

Our conversion units are designed for use in road-going vehicles and are installed using existing factory mounting points. Essentially our units are treated the same as toolbox being tied down. If you have specific compliance or MOT-related questions, please contact us before ordering.

Our conversion units use only factory fixing points and do not require permanent modification to the vehicle. However, vehicle warranty decisions ultimately sit with the manufacturer, so we recommend checking if you have any concerns.

Because our conversion units use factory fixing points and do not change the vehicle classification or convert it into a camper, they do not typically introduce insurance implications. In most cases, nothing needs to be declared. If you're unsure, we recommend confirming with your insurer for peace of mind but ensure to tell them that the units are removable and are only fixed using existing lashing points.

Our current opening hours are listed on our Contact page.

For further information on bank holiday closures etc. Please check our Google profile.

Ovano designs and manufactures high-quality, functional van conversion products with a focus on durability, usability, and clean design. For more in-depth see here.

You can contact us via the contact form on our website or using the details listed on our Contact page. Our small UK team answer all calls and messages ourselves and aim to respond within 24 hours.

Yes, we work with a small number of trade and commercial partners. If you're interested in stocking Ovano products or working with us on a trade basis, please get in touch with some details about your business.

Yes. We collaborate with selected installers, van builders, and conversion specialists where there's a good fit. If you're interested in working together, please contact us with some background on your business.

Occasionally. We're open to contributing experience-led or technical content to relevant industry publications and platforms where it adds genuine value.

Yes. We occasionally collaborate with creators and industry voices whose work aligns with Ovano products and values. We prioritise genuine use, quality content, and long-term relevance over one-off promotions. If you have a considered idea for a collaboration, feel free to get in touch with some context.